Ontario's Consumer Protection Act, 2002 (the 'CPA') sets out cancellation rights, disclosure obligations, and unfair-practice rules for consumer transactions. It applies to most contracts entered into for personal, family, or household purposes.
For Oakwell-relevant cases, the most important provisions are the cooling-off rights under section 43, the unfair-practice provisions, and the regulations adopted in 2017-2018 that addressed door-to-door sales of furnaces, water heaters, heat pumps, and air filtration systems.
