Privacy Policy

1. Introduction

Oakwell Partners Inc. (OCN: 1001519186), operating as Oakwell Partners (“we,” “us,” or “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (oakwellpartners.ca) or use our administrative and advocacy services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

To evaluate and process your contract resolution, we collect personal information that you voluntarily provide, including:

• Contact information (name, phone number, email address, physical address)
• Documents related to your home service or HVAC contracts, including rental agreements and financing contracts
• Information regarding your financial obligations under the contested contracts
• Correspondence between you and the HVAC contractor or finance company
• Property title information where relevant to lien removal

3. How We Use Your Information

We use your information strictly to provide our administrative and advocacy services, which includes:

• Evaluating your contract for violations of Ontario consumer protection legislation
• Preparing case files, demand letters, and administrative documentation
• Acting as your authorised agent in communications with finance companies and HVAC contractors
• Coordinating with independent, licensed legal professionals who may represent you
• Communicating with you regarding your case status and resolution progress

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following circumstances:

• Licensed Legal Professionals: We securely share your case details with independent, licensed legal professionals who partner with us to represent you in legal proceedings.
• With Your Consent: We may share information with other parties when you have given us explicit written consent to do so.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation.

5. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information and sensitive contract documents from unauthorised access, disclosure, alteration, or destruction. All case files are stored securely and access is restricted to authorised team members working on your case.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. After your case is resolved, we retain records for a period consistent with applicable legal and regulatory requirements, after which they are securely destroyed.

7. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Withdraw your consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: