A door-to-door salesperson just left and I think I signed something I shouldn't have
A salesperson has just left your home and you signed an agreement that you are now uncertain about. The good news: under section 43 of Ontario's Consumer Protection Act, you have 10 days from receiving a written copy of the agreement to cancel for any reason. The clock is running but you have time.
What to do right now
- Locate every page of the agreement, including the cancellation rights notice.
- Send a written cancellation notice today — email is sufficient. A simple statement that you are cancelling under section 43 of the CPA is enough.
- Send to both the company that signed and any finance company that has been disclosed.
- Keep proof of delivery (email timestamp, registered mail receipt).
- Do not allow installation to begin until your cancellation has been confirmed in writing.
- Book a free review if you need help drafting the cancellation notice.
What to gather
- Every page of the agreement
- The cancellation rights notice (often a separate page)
- Any sales-pitch materials the salesperson left
- Names and dates from the visit
The legal framing
Section 43 of the CPA gives you an unconditional 10-day right to cancel a direct agreement. No reason required. A written notice is sufficient.
Where the prescribed cancellation rights notice was missing or defective, the period extends — sometimes up to a year. Your rights are stronger than you think.
Expected timeline
Cancellation effective on delivery of the written notice. Installation must be reversed and any deposits refunded.
This is time-sensitive — reach out today
A free, confidential review takes about fifteen minutes.