Is VaultPay a Legitimate Company?
The honest answer: legally registered and operating is not the same thing as a fair contract. Whether your specific VaultPay agreement is enforceable depends on how it was sold and what it requires you to pay.
The short answer
VaultPay is a legally operating company in Ontario. That fact alone does not tell you whether your specific contract with the company is enforceable.
Many Ontario companies operate legally while still using sales and contract practices that the 2018 amendments to Ontario's Consumer Protection Act target. Both things can be true at the same time.
What 'legitimately operating' means and does not mean
- Means: the company is a registered legal entity with a corporate or business registration somewhere.
- Does not mean: every contract the company sells is enforceable.
- Does not mean: the practices used at the original sale comply with Ontario consumer-protection law.
- Does not mean: the buyout figures the company quotes are fair or final.
Practices commonly reported with VaultPay agreements
- Statements arriving from VaultPay without the homeowner realising the contract had been assigned
- Difficulty obtaining clear answers about ending the agreement
- Buyout figures disproportionate to the equipment's value
- Lien on title discovered at refinance or sale
The right question is not 'is the company legitimate'
The right question is: is my specific contract enforceable under Ontario law? The answer depends on six grounds set out in the 2018 amendments — unconscionable pricing, unsolicited contact, misrepresented energy savings, unfulfilled maintenance, improper installation, and unfulfilled rebate promises. Only one needs to apply. See the six grounds →
See also: full VaultPay overview
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